Health & Administration Liaison

A Great Place to Work

Cambridge is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful to you. You will make a genuine difference in the lives of our aging guests and the families that love them. You will enjoy lasting bonds with the families you meet and with the teams you work on. And if you desire, you will experience real career growth where your expertise and dedication is valued and appreciated. We invite you to join our team!

Health & Administration Liaison

What You'll Do:

 Support the DNS, by coordinating health protocols, patient contracts, billing, benefit scheduling, and employee engagement.

Duties:

• Assist the DNS with time-sensitive patient tasks.
• Identify and escalate critical patient issues to the DNS.
• Coordinate with vendors, consultants, deliveries, and logistics.
• Assist with meetings and events that promote team spirit and employee engagement.
• Answer multiple phone lines and collect complaints from employees and residents for the administrator and DNS.
• Organize and extract company data using PCC as needed.
• Update patient demographics and confirm the power of attorney or conservatorship.
• Support the management of medical records.
• Ensures that Standards of Care Meeting occurs weekly
• Ensures that outstanding clinical issues are resolved within a reasonable timeframe and communicates with DNS
• Assists the DNS with monitoring clinical outcomes (falls, in-house acquired pressure injuries, and rehospitalizations)
• Assists the DNS with reportable events to the Department of Public Health by ensuring regulated time commitments are maintained.
• Coordinates monthly staff meetings for the DNS.
• Manage DNS Emails by priority.
• Other duties as assigned.

We invite you to join us and be an essential part of the team making a real difference in people's lives in an environment where compassion, care and expertise come together!

What We Offer

As an affiliate of National Health Care, our Cambridge team enjoys:

• Competitive compensation and benefits package including a 10% defined contribution retirement plan
• Comprehensive training and mentorship
• Opportunities for professional growth and development
• Supportive and collaborative work environment
• The chance to make a meaningful difference in the lives of our residents

Position Qualifications:

1. Associate degree.
2. Medical Assistant Certification.
3. 5+ years’ experience in medical office management.
4. Excellent written and verbal communication skills.
5. Strong team-building, leadership, and analytical skills.
6. Proficiency in Excel, Word, and Outlook.
7. Ability to navigate company systems (billing, benefits platform, etc.).
8. Ability to work under pressure.
9. Detail-oriented and able to meet deadlines.

We Hire for Heart!

National Health Care Associates (National) is proud to be a family-run organization since 1984. Like family, each of National’s centers are unique but share common values: Kindness, Service, Compassion and Excellence.  Today, our centers include more than 30 premier providers of short-term rehabilitation, skilled nursing, and post-hospital care including several named “Best Of” by US News & World Report.  When you join the team at a National center, you join a team that provides life-changing care to thousands of patients, residents, and families in a Great Place to Work Certified environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.