Skilled Nursing Collections Specialist

A Great Place to Work

As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful to you. You will make a genuine difference in the lives of our aging guests and the families that love them. You will enjoy lasting bonds with the families you meet and with the teams you work on. And if you desire, you will experience real career growth where your expertise and dedication is valued and appreciated. We invite you to join our team!

What You'll Do:

National Health Care Associates, a premier provider of long-term care and short-term rehabilitation services, is seeking an experienced Skilled Nursing Collections Specialist to join our Accounts Receivable team at our Corporate Office in Valley Stream, NY, on Long Island’s south shore near the Queens border. This role supports Private Pay, Medicaid Pending, and settlement accounts through close collaboration with facility teams, regional partners, and the Director of AR Operations.

This position requires strong skilled nursing facility billing knowledge, a thorough understanding of Medicaid regulations, and the ability to work effectively and timely with external collection attorneys.

Key Responsibilities:

• Review high-dollar, challenged accounts referred by facilities and determine appropriate next steps in the collection process, which will include but is not limited to:
  • Communicate with responsible parties to resolve outstanding balances prior to attorney referral
  • Identify when Power of Attorney, guardianship, or conservatorship is required to support collection efforts
  • Refer accounts to collection agencies or attorneys as appropriate
  • Resolve denied and underpaid claims in a timely and accurate manner
• Screen Medicaid Pending applications for New York State facilities to identify potential issues prior to admission
• Utilize Prime Claims, PointClickCare (PCC), and state/insurance portals to review account status, validate accuracy, and confirm prior collection efforts have been exhausted
• Use PointClickCare (PCC) to review payments, adjustments, and collection notes, and compile documentation to support referrals and collection activities
• Partner with internal counsel and the Director of AR Operations on complex accounts requiring additional review and resolution

If you are passionate about ensuring financial resources are effectively managed to support high-quality resident care, and want to work in an environment where your expertise is valued and your contributions matter, we invite you to join our team.

What We Offer

As part of National Health Care, our team enjoys:

• Competitive compensation and benefits package
• Comprehensive training and mentorship
• Opportunities for professional growth and development
• Supportive and collaborative work environment
• The chance to make a meaningful difference in the lives of our residents

What You'll Bring:

Qualifications of a Skilled Nursing Collections Specialist include:

• 5–7 years of experience in Skilled Nursing collections
• Familiarity with healthcare billing practices and regulations
• Proficiency in Point Click Care (PCC), standard office equipment and computer applications
• Strong interpersonal and communication skills, especially with facility team members, collection attorneys and their paralegals
• Detail-oriented and deadline-driven with strong organizational skills, while supporting and mentoring team members

We Hire for Heart!

National Health Care Associates (National) is proud to be a family-run organization since 1984. Like family, each of National’s centers are unique but share common values: Kindness, Service, Compassion and Excellence.  Today, our centers include more than 40 premier providers of short-term rehabilitation, skilled nursing, and post-hospital care including several named “Best Of” by US News & World Report.  When you join the team at a National center, you join a team that provides life-changing care to thousands of patients, residents, and families in a Great Place to Work Certified environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.